Cancellation & Refund Policy

Last updated: August 2026

1. Cancelling an order

You may cancel an order within 30 minutes of placing it, or any time before it is dispatched, whichever is earlier. Once a parcel has been handed to the courier it can no longer be cancelled. To cancel, WhatsApp us on +91 8123100846 with your Order ID.

2. Returns

Unworn, unwashed items with original tags intact may be returned within 5 days of delivery. For hygiene reasons, innerwear, bloomers, socks, hair accessories, and clearance or sale items are non-returnable and non-exchangeable.

3. How to request a return

Contact us within 5 days of delivery with your Order ID and a photograph of the item. Once we approve the request we will arrange a pickup where the courier services your pin code, or ask you to send the item back to us.

4. Refund timelines

Once we receive the returned item and confirm its condition, we process the refund within 2 business days. The amount is credited to your original payment method and typically reaches you within 5–7 working days, depending on your bank or card issuer.

5. What we refund

We refund the price paid for the returned item. Delivery charges already paid are non-refundable unless the item was damaged, defective, or incorrect. If an order is cancelled before dispatch, the full amount including any delivery charge is refunded.

6. Damaged, defective or wrong items

If you receive an item that is damaged, defective, or not what you ordered, tell us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund including delivery charges, at no cost to you.

If you can, record a short video while opening the parcel, starting before it is cut open. Couriers accept this as proof, so it helps us resolve your claim faster. If you do not have one, please still contact us — we will work it out with you.

7. Exchanges

Exchanges for a different size are subject to that size being in stock. If it is not available, we will process a refund instead.

8. Grievance redressal

If you are unhappy with how a cancellation or refund has been handled, write to littlethunders06@gmail.com with your Order ID. We aim to acknowledge within 48 hours and resolve within 15 days.